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How can we help?

Guidance for searching, booking, tickets, tracking, and staff rider features.

Rider help topics

Finding a trip

Choose your departure, destination, and travel date in Search. Review the operator, boarding stop, departure time, and fare before continuing.

When a booking or payment is still being checked

Do not start another payment immediately. If the page explicitly says booking and payment are not connected, it has not reserved a seat or taken a payment. For any other uncertain state, use a refresh or recovery action when available before trying again.

Tickets and boarding

Use My tickets only when it shows your completed booking. Open an available ticket to check boarding information and its QR code. If ticket access is unavailable, follow the operator’s boarding instructions instead.

Bus tracking

Use tracking only when an available ticket shows a current vehicle feed. If ticket details or tracking are unavailable, stale, or ended, follow the operator’s instructions instead.

Staff wallet and boarding pass

Staff wallet is not enabled in this Rider Web release. Boarding pass is not enabled in this release. Student rider accounts do not receive these staff controls.

Account access

Use Sign in or Create account from Rider Web. If account setup is incomplete, finish the requested rider details before opening private booking and ticket pages.

Contact and feedback

Email support is not configured
The help topics above remain available. Your release administrator must configure an approved GRYD support address before contact actions appear.